Effective Date: 1st March 2026
1. Overview
This Refund Policy applies to all purchases made through the website operated by Ettronics Hightech Limited , including the purchase of digital courses, educational materials, and other related services.
Because our primary products are digital educational content, refunds are limited and subject to the conditions outlined below.
By purchasing any product or course from our website, you agree to this Refund Policy.
2. Digital Course Purchases
Once a user purchases a course and access to the digital content has been granted, the purchase is generally considered final and non-refundable.
Digital courses cannot be returned once the content has been accessed or delivered.
3. Situations Where Refunds May Be Considered
Although most purchases are final, Ettronics Hightech Limited may review refund requests in the following circumstances:
Duplicate Payments
If a customer is accidentally charged more than once for the same course.
Technical Issues
If a verified technical issue on our platform prevents access to the purchased course and the issue cannot be resolved within a reasonable time.
Incorrect Billing
If a customer was incorrectly billed due to a system error.
In such cases, the customer must contact us within 7 days of the transaction.
4. Situations Where Refunds Will Not Be Issued
Refunds will not be issued in the following situations:
- The customer has already accessed a significant portion of the course content
- The customer changes their mind after purchase
- The customer lacks the technical ability or equipment required to access the course
- The customer purchased the course by mistake
- The customer fails to complete the course
- The customer violates our Terms and Conditions or Anti-Piracy Policy
5. Refund Request Process
To request a refund, customers must contact our support team with the following information:
- Full name used for the purchase
- Email address used for the account
- Course name
- Proof of payment
- Explanation of the issue
Refund requests should be sent to:
Email: support@ettronics.com
All requests will be reviewed and responded to within a reasonable timeframe.
6. Refund Processing
If a refund request is approved, the refund will be processed using the original payment method where possible.
Processing times may vary depending on the payment provider or bank, and it may take several business days for the refund to appear in the customer’s account.
7. Fraudulent or Abusive Refund Requests
Ettronics Hightech Limited reserves the right to deny refund requests if we detect abuse of the refund system, including:
- Attempting to access course content before requesting a refund
- Downloading or copying course materials before requesting a refund
- Repeated refund requests from the same user
Accounts involved in such activities may be suspended or permanently restricted.
8. Chargebacks
Customers are encouraged to contact us before initiating a chargeback with their bank or payment provider.
Initiating a chargeback without first contacting our support team may result in:
- Immediate suspension of account access
- Permanent restriction from purchasing future courses
9. Changes to This Policy
Ettronics Hightech Limited reserves the right to update or modify this Refund Policy at any time.
Any changes will be published on this page.
10. Contact Information
For questions regarding this Refund Policy, please contact:
Ettronics Hightech Limited
Email: support@ettronics.com
Website:https://ettronics.com